orders with urgency of 3 days and more. The last two chapters look at recent trends observed in SSCs worldwide that have also started to impact the region being studied. Davenport,.H., Harris,.G. The content of each chapter is only the expression of the opinion of its author, and not necessarily that of the editors. His current areas of focus are luxury businesses and the management of cultural resources. K Thirumaran is the Head of Academic Group, Business and IT at James Cook University Singapore. 26, John Wiley Sons, Hoboken,. Besides his current research interest in shared services, he has done research on topics including mergers and acquisitions, knowledge management and the global management of professional service firms.
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Sebastian Kurscheidt, chapter 7: Performance Management in Shared Service Centers. To contribute to existing literature with insights on SSCs in Malaysia and Singapore In the last two decades, more businesses have found it beneficial to set up their SSC model in Malaysia. 1977, The myth of the lazy native: a study of the image of the Malays, Filipinos and Javanese from the 16th to the 20th century and its function in the ideology of colonial capitalism,. 2006, Modeling an HR shared services center: Experience of an MNC in the United Kingdom, Human Resource Management, vol. In chapter 5, Katharina Kugler further analyzes the ways in which SSCs attempt to retain talent. She found that, besides an attractive remuneration, providing career development opportunities can play a key role in retaining talent in an SSC.